By default, Conversion Support lets you show the “Start Chat” button on the “left center” or “right center” of the browser window. If you want to show the “Start chat” button at a custom position in your website, here are the steps you should follow:

1. Login to your Conversion Support account and go to the “Settings” page.

Settings - Conversion Support

2. On the “Settings” page, click on “Chat Appearance”.

Chat Appearence - Settings - Conversion Support

3. Under “Chat Appearance”, click on “Choose chat icon”.

Choose Chat Icon - Settings - Conversion Suppot

4. Under “Choose your button positioning”, choose “Custom” from the drop down menu and click on “Update”.

Custom icon selection - Settings - Conversion Support 

6.  Now, copy this code and paste it in your website’s HTML source, where you want the “Start Chat” button to appear. Remember to replace “YOUR IMAGE URL” with the actual web address of the image

<img src = “YOUR IMAGE URL” alt = “Live Chat” class= “chatIcon” style=”position:fixed; top:60%; left:56%”>

HTML code - Conversion Support

Note: Type the exact URL of your chat icon image file in between (“YOUR IMAGE URL”). 

7. Reload your website and check the new position for Conversion Support’s live chat icon.

Chat icon - 1


Chat icon -2

Having problems installing the code in your website? Please contact us or write to us at and we will get back to you.


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