Conversion Support lets you choose either an on page chat window or a pop up chat window for your website. You can always change the type of chat window and choose to show the Pop-up chat window instead of On Page chat window (and vice versa).

If you want to change Pop-up chat window to On page chat window, follow these steps:

1. Login to your Conversion Support account and go to the “Settings” page.

Settings - Home Page - Conversion Support

2. Under “Settings”, click “Chat Appearance”.

Chat Appearance - Settings - Conversion Support

3. Under “Chat Appearance”, click on “Chat Window Type” and select “On-page chat window” from the drop down menu.

On-page chat window - Settings - Conversion Support

pop to on page

Should you want to change On page chat window to pop up chat window, please refer to this support article.

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