Chat Agent Skills – How to Assign Skills to Chat Agents

    “Chat Agent skills” are different skill sets (numbers) that are assigned to your agents or operators. Chat agent skills helps you prioritize incoming chats and route it to a specific agent, according to priority. Let’s take an example to understand how skills of chat agents are useful. Let’s say you have 3 live chat agents – agent […]

    Read More

    How To Disable Desktop Notifications For Live Chat?

    Disabling desktop notifications for Conversion Support live chat is a bit tricky because once desktop notifications ar enabled, chat notifications appear on your desktop rather than in your browser. To disable desktop notifications in Conversion Support, you need to make some changes to your browser. You can either change “content settings” of your browser or add an exception […]

    Read More

    How to Change the Name of an Agent Or Chat Operator?

    If you want to change the name of an agent or chat operator in your Conversion Support account, follow these steps: 1. Login to your Conversion Support account and go to the “Settings” page.   2. Click on “Manage Users”. 3. Under “Manage Users”, click “All Team Members” and you should see all your chat agents […]

    Read More