How to add operators to your account?

    Depending on your chosen plan, you can add operators to your Conversion Support account. Here is how you can add operators or chat agents to your Conversion Support account: 1. Login to your Conversion Support account and go to the “Settings” tab. 2. Click “Manage Users”. 3. Under “Manage Users”, click on “Add New Member”. 4. […]

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    Why Do I See “Yet to Install Code” when I verify my installation?

    If you have installed Conversion Support’s live chat in your website, a good idea would be to verify whether the chat code has been successfully installed in your website or not. To verify the installation, all you need to do is hit the “Verify Installation” button in the “Settings” page When you verify the installation, […]

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    How to install the chat code in my website?

    Installing Conversion Support’s live chat code in your website is simple and should take only a couple of minutes. All you need to do is to copy an embed code from your Conversion Support account and paste it in your website’s HTML source. Here is how to find the embed code from your Conversion Support […]

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    Enable or Disable Chat Operators?

    Conversion Support lets you enable or disable chat operators or agents anytime. If you want to temporarily disable a specific chat operator or want to enable an already disabled chat operator, follow these steps: 1. Login to your Conversion Support account and go to the “Settings” page. 2. Click “Manage Users”. 3. Under “Manage Users”, […]

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    Update the email address of an operator?

    Updating the email address of an existing operator / user is currently not supported in Conversion Support. You could only change the name and skill set of an existing user. However,Here is a workaround for this requirement: 1. Login to your Conversion Support account and go to the “Settings” tab. 2. Click “Manage Users”. 3. Currently, you cannot […]

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    How to add a saved response (Canned response)?

    Conversion Support‘s saved response (canned response) is a quick response template. Instead of typing a reply to the visitor’s question, live chat agents can utilize pre-written responses to instantly acknowledge your website visitors. This eliminates the chances of making embarrassing typing errors, saves crucial time of your website visitors, enhances customer engagement and improves agent productivity. […]

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    Manage Users or Agents in Conversion Support

    Effective management of your staff is crucial for your business. For sure, you would not like to deal with unorganized and cluttered windows to manage your staff members. Conversion Support offers a clean and simple interface that helps in easy management of your staff members. You can start managing your staff in no time. Follow […]

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    Report a Problem, Give us your feedback

    You can use Conversion Support’s feedback and reporting tool to report problems directly to our development team. If you are having issues or need any help, please use the reporting tool to inform us about the problem you are facing. We take customer feedback very seriously and try our best to resolve issues at our earliest. […]

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    Changing Your Conversion Support Account Password

    Changing your Conversion Support account password is easy and takes only a minute. Here is what you need to do: 1. Login to your Conversion Support account with your username and password. 2. Go to the “Settings” page. 3. Under “Settings”, click “Change Password” on the left sidebar.     4. Enter your email address […]

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