Sometimes, your website may get a flood of traffic, visitors or customers and your support agents may have a tough time attending and answering all the chats. If you do not have the infrastructure or support system to address excessive chats, you can use Conversion Support’s “Overflow handling” feature and let our support operators answer chats on […]

When your operators are not available to take chats, it is a good practice to hide the “Start chat” button from your website so as to avoid unanswered chats. Conversion Support’s “Offline Behavior” feature helps you do just that. Here is how to ensure that the “Start Chat” button is hidden when your operators are not […]

Sometimes, you may want to automatically pop-out the live chat window after the visitor has spent a given amount of time on your website. This is especially applicable for payment pages or sign-up pages where you want to intervene and help the visitor if he gets stuck with a problem. Conversion Support’s “Proactive chat” lets […]

“Push Page” is an easy way to redirect the visitor to a specific page on your website. “Push pages” can be useful when you want the visitor to open a page in his web browser and want to minimize dependancies such as typing errors, clicks and other distractions. Moreover, it removes the uncertainty from customer’s mind of whether […]

Conversion Support lets you choose either an on page chat window or a pop up chat window for your website. You can always change the type of chat window and choose to show the Pop-up chat window instead of On Page chat window (and vice versa). If you want to change Pop-up chat window to […]

Conversion Support’s live chat web console supports real time desktop notifications, which alerts your chat agents when your website has new visitors. You can choose to enable desktop notifications in Conversion Support and receive instant alerts on all of the following situations: when your website gets a new visitor or lead. when there is an […]

Conversion Support‘s “Pre-chat Survey” lets you collect key information from your site visitors, before they connect to your chat agents. This helps your live chat agents understand and know the customer well before the chat is even initiated. Pre chat survey can sometimes improve customer support experience and give good user experience to both your […]

There are times when your chat agents won’t be available to take chats from your website visitors. It might be an odd hour of the day or a holiday and your chat agents are not tethered to their desks to take chats. Offline behavior lets your website visitors send you an email through a contact form, embedded […]

Your live chat agents or chat operators may sometimes, do not want to receive chats while they are logged into your Conversion Support chat console. Sometimes, you may want to use a switch which can turn off chats for a while. Conversion Support has a “Ready/Not Ready” feature which allows you to set your status […]

One of the objectives of using a live chat solution for support is to encourage visitor engagement. Proactive chat lets you do just that. You can use Conversion Support’s proactive chat feature to automatically pop up within a specified number of seconds. Proactive chat lets you initiate a live chat session from your end, without requiring […]