How to add operators to your account?

Depending on your chosen plan, you can add operators to your Conversion Support account. Here is how you can add operators or chat agents to your Conversion Support account: 1. Login to your Conversion Support account and go to the “Settings” tab. 2. Click “Manage Users”. 3. Under “Manage Users”, click on “Add New Member”. 4. […]

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Chat Agent Skills – How to Assign Skills to Chat Agents

“Chat Agent skills” are different skill sets (numbers) that are assigned to your agents or operators. Chat agent skills helps you prioritize incoming chats and route it to a specific agent, according to priority. Let’s take an example to understand how skills of chat agents are useful. Let’s say you have 3 live chat agents – agent […]

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Overflow Handling – Handle Excess Chats

Sometimes, your website may get a flood of traffic, visitors or customers and your support agents may have a tough time attending and answering all the chats. If you do not have the infrastructure or support system to address excessive chats, you can use Conversion Support’s “Overflow handling” feature and let our support operators answer chats on […]

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What browsers are recommended to use the dashboard?

For best performance, we recommend using Google Chrome or Mozilla Firefox. Other browsers such as Internet Explorer, Safari and Opera are also supported but we recommend Google Chrome and Firefox for best performance. Google Chrome and Mozilla Firefox supports desktop notifications for incoming chats. If you are using Conversion Support from Internet explorer, Safari or […]

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What is my billing date?

Your billing cycle starts from 1st of every month and ends on 30th/31st of the same month. Your bill date is 5th or 6th of the next month and the due date is 22nd of the next month. Let’s take an example. If the billing period is for the month of May 2013, your billing […]

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Can you hide “Powered by Conversion Support” in the chat window?

“Powered by Conversion Support” label can not be removed if you are subscribed to the Solo, Small Team or  Standard plan. Only Enterprise and Premium plans have the privilege to remove “Powered by Conversion Support” from the live chat window. If you are in an Enterprise or a Premium plan and want to remove the “Powered by […]

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Why Do I See “Yet to Install Code” when I verify my installation?

If you have installed Conversion Support’s live chat in your website, a good idea would be to verify whether the chat code has been successfully installed in your website or not. To verify the installation, all you need to do is hit the “Verify Installation” button in the “Settings” page When you verify the installation, […]

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How to hide the chat button when operators are not available?

When your operators are not available to take chats, it is a good practice to hide the “Start chat” button from your website so as to avoid unanswered chats. Conversion Support’s “Offline Behavior” feature helps you do just that. Here is how to ensure that the “Start Chat” button is hidden when your operators are not […]

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