Enable desktop notifications In Conversion Support

Conversion Support’s live chat web console supports real time desktop notifications, which alerts your chat agents when your website has new visitors. You can choose to enable desktop notifications in Conversion Support and receive instant alerts on all of the following situations: when your website gets a new visitor or lead. when there is an […]

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Enable or Disable Chat Operators?

Conversion Support lets you enable or disable chat operators or agents anytime. If you want to temporarily disable a specific chat operator or want to enable an already disabled chat operator, follow these steps: 1. Login to your Conversion Support account and go to the “Settings” page. 2. Click “Manage Users”. 3. Under “Manage Users”, […]

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Update the email address of an operator?

Updating the email address of an existing operator / user is currently not supported in Conversion Support. You could only change the name and skill set of an existing user. However,Here is a workaround for this requirement: 1. Login to your Conversion Support account and go to the “Settings” tab. 2. Click “Manage Users”. 3. Currently, you cannot […]

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How to Upload a logo for the chat window?

Conversion Support lets you brand your live chat window with a logo and lets you choose a color theme of your preference. Here is how you can upload your own logo for Conversion Support’s live chat window 1. Login to your Conversion Support account and go to the “Settings” tab. 2. On the “Settings” page, […]

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How to change the chat Icon for Live Chat?

Conversion Support lets you choose a “Live chat” icon from our icon library, you can also choose a choose a custom icon of your choice. Here is how you change the “Live chat” icon for your account: 1. Login to your Conversion Support account and go to the “Settings” tab. 2. Click on “Chat Appearance”. 4. Under “Chat […]

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What is Pre-chat Survey? How to Turn On Pre-chat Survey?

Conversion Support‘s “Pre-chat Survey” lets you collect key information from your site visitors, before they connect to your chat agents. This helps your live chat agents understand and know the customer well before the chat is even initiated. Pre chat survey can sometimes improve customer support experience and give good user experience to both your […]

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Change On page chat window to Pop-up chat window

At Conversion Support, you can either choose to show the live chat window on page or you can choose to show the live chat window as a pop-up window. Here is how to change on page chat window to pop up chat window: 1. Login to your Conversion Support account and go to the “Settings” […]

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