- Overflow Handling – Handle Excess Chats
- Using Push Pages – Open Webpages in Visitor’s Browser
- What is Offline behavior? How to enable or Disable Offline Behavior in Conversion Support?
- Proactive Chat – Configure The Chat Window To Automatically Open After A Specific Time
- How to hide the chat button when operators are not available?
- Chat Agent Skills – How to Assign Skills to Chat Agents
- When I hit “Ready”, it says “You do not have skills to receive chats”.
- Our Staff Member is Logged in But They Don’t Show Up In the “Agents Online” Tab. How Do I Fix this?
- How To Disable Desktop Notifications For Live Chat?
- How to Change the Name of an Agent Or Chat Operator?