Live Chat WordPress Plugin
Install live chat software on self hosted WordPress websites using Conversion Supports WordPress plugin. No coding, no uploads, no need to edit or modify theme files; our WordPress plugin dynamically inserts the live chat embed code on your website at run time.
When you switch themes, deactivate your current theme or upgrade to an entirely different WordPress theme framework, live visitor chat is not at all affected.
While Conversion Support’s live chat works seamlessly across all content management systems, the plugin will be a good fit if you are looking for free live chat software for WordPress sites, in order to provide support to website visitors without having to code a line or edit theme files every now and then.
Install Live Chat Software On Self Hosted WordPress Sites
There are two ways to install Conversion Support’s live chat WordPress plugin on your website:
1. Upload the plugin to your web hosting account via FTP, SFTP.
2. Remotely install the plugin via your website’s WordPress administration area.
We will discuss both the installation techniques below. However, we recommend installing the plugin directly from your WordPress administration area (method 2).
Install the Plugin via FTP
1. Go to the plugin home page and click “Download” to download Conversion Support’s live chat WordPress plugin. Alternatively, you can use this direct link.
2. Once you have downloaded the plugin, extract the package using an archiving utility such as WinZip, WinRar etc.
3. Login to your web hosting account using an FTP client such as Filezilla, CyberDuck. Open your website’s “public_html” directory and navigate to the folder where you have installed WordPress.
In general, WordPress is installed in your website’s root directory but in some scenarios e.g one click installations from your web host, you may find that WordPress is installed in a custom directory.
4. Once you have located the directory where WordPress is installed, navigate to the “wp-content/plugins” directory and upload the folder which you extracted in step 2.
5. Now that you’ve uploaded the plugin files to your website’s web server, login to your WordPress administration area, go to plugins and activate the plugin.
Install the Plugin From WordPress administration area
An easier approach is to upload the plugin directly from your website’s WordPress administration area. Here is how to do it:
1. Login to your website’s WordPress administration area go to “Plugins > Add New” and search for "Conversion Support live chat". In the search results page, click “Install now” under “Conversion Support Chat”.
2. Within your website’s WordPress administration area, go to "Settings > Conversion Support" and click on "Sign into Conversion Support"
3. This will open Conversion Support’s web console in a new browser tab. Simply login to your Conversion Support account, go to the "Settings" tab and copy the URL listed under the “WordPress Plugin” section. If you do not have a Conversion Support account yet, you can sign up here . It’s free!
4. Return to your website’s WordPress administration area and paste the same URL under “Conversion Support chat options”
6. Click “Save changes” when you’re done.
That’s it, you have successfully installed Conversion Support’s live chat WordPress plugin on your website. Whenever your site has a new visitor, you will get instant notifications within your Conversion Support web console and Android application.
Here is a quick preview of how live chat actually works on your website:
Choose A Custom Position For The Live Chat Button
Now that you have installed the live chat WordPress plugin, you have to choose a position where the “Start Chat” button is going to appear on your website’s theme or HTML template. This is important because if you do not show the “Start Chat” button on your website’s template, the visitors won’t be able to initiate a live chat with your support agents.
To do this, go to “Appearance > Widgets” within your WordPress administration area and drag the “Conversion Support” widget into a widgetized section of your theme.
Now you should see a “Start Chat” button on your website’s HTML template, clicking which will initiate a live chat with your support agents.
Frequently Asked Questions
1. My website’s WordPress theme does not support widgets. How do I show the “Start Chat” Icon?
A: If your website’s WordPress theme is not widget enabled, you have to call the “Start Chat” button manually. To do this, copy the following code:
<img src="http://commondatastorage.googleapis.com/conversionsupportimages/startchat.png" height="49" border="0" width="203">
Within your WordPress administration area, go to “Appearance > Themes > Editor” and select the currently active theme of your website. Next, paste the live chat embed code in the appropriate location where you want the live chat button to appear.
1. The location where you paste the live chat embed code depends entirely upon how the theme has been developed by the theme developer. You will have to understand the structure of the theme and then decide where the embed code should be pasted.
2. In the above code, keep the image class name as “chatIcon”. If you want to customize the design of the button using CSS, we recommend using a parent div tag.
2. I do not want to show the live chat button. Can I still provide support to website visitors via live chat?
A: Yes you can choose not to show the live chat button on your website and still provide live support to website visitors from your Conversion Support web console and Android application. Whenever your website gets a visitor or lead, Conversion Support’s proactive chat will notify you on web as well as on your Android smartphone.
3. I have multiple websites, each one hosted on the self hosted WordPress cms. Can I use the same Conversion Support account with all my websites?
A: Surely you can. At Conversion Support, we do not limit your possibilities, you can use the same Conversion Support account on any number of sites you have.
4. I need help with support agents and overflow handling.
A: Conversion Support can handle overflow chats for you, so if you’re short of support agents and need help with handling overflow chats, please get in touch at firstname.lastname@example.org