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Easy Install

Less than 15 seconds after signing up, your account is set up. To start taking chats, just add one line of code (we’ll provide it) to your website. more

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Proactive Chat

Get notified when someone lands on your page. Set proactive chat invitation to automatically pop up within a specific number of seconds. more

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Pre-Chat Survey

To gather key information before chatting with visitors, Conversion Support offers a simple Pre-Chat Survey lead form. more

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Real-Time Visitor Monitoring

View your visitors’ IP, browser info, operating system, page they’re currently on, and geographic location (via Google Maps). More info is better customer support. more

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Offline Lead Capture

When your chat operators are unavailable, you can either hide your website chat icon or capture lead information with a simple offline form. more

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Dynamic Routing

Send customers’ chats to everyone at the same time. Whoever answers first gets the lead. more

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Personal Branding

Conversion Support interfaces neatly with your brand logo and colors. Change the design any time you want with Conversion Support’s online branding tools. more

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Canned Responses

Saving frequently-sent messages saves time and energy! Premade message content helps you respond quickly and effectively, even when you’re chatting multiple visitors at the same time.

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Co Browsing

Direct your customers to the right page and instantly see what customers see—much easier, and much simpler, than typing out URLs or directions via chat.

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24/7 Support

Need help? No problem. Our technical support team is available 24/7. And if you’re getting more chats than you can handle, we can help with overflow.

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Completely Web-Based

It’s easy to use Conversion Support’s web-based operator console. Either log in to ConversionSupport.com or follow simple steps to install in your CRM or current workplace tool.

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Overflow Handling

If you’re unavailable or getting more chats than you can manage, our 24/7 call center can handle overflow chats for you.

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Social Plugin

Help your Facebook fans contact you by installing Conversion Support directly on your Facebook page. It takes less than a minute to install, and you don’t have to be a techie to do this.

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Google Talk Integration

Do you live in Google Mail? Manage your chats right from there, using any chat client that supports Google Talk. iChat, Adium, Pidgin, Meebo—anything works!

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Live Chat Joomla module

Add Live chat functionality to your Joomla website. Conversion Support's live chat Joomla module seemlessly integrates with your site's design, so you don't need to edit template files or touch any existing code of your site. more