Category Archives: Operator Console

How to Create a Live Chat Console Desktop Shortcut

Live Chat Software Desktop Icon Shortcut
Live Chat Software

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Desktop Shortcut

Some of the feedback and observations we’ve gathered from our customers and from people evaluating our chat software is that it is somewhat challenging to stay logged into the chat operator console.

I’ve personally experienced this myself. Every day when I arrive to work, I launch Google Chrome, navigate to, login with my username and password, launch the chat operator console, and finally go ready.

To reduce the

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number of steps in this process, our engineers have created a login page for logging directly into the chat operator console and skipping the control panel. To access the chat operator console directly, simply navigate to in your web browser.

I’ve taken this a step farther and have used Google Chrome’s “Create Application Shortcuts” feature to put an icon on my desktop that launches the console login page when I click on it. If you use Windows or Linux and run the recommended Google Chrome browser, simply follow these steps to create a shortcut icon on your desktop:

  • In Google Chrome, browse to
  • Click the “Tools” wrench at the top right of the browser.
  • Select the “Tools” menu, and click “Create Application Shortcuts”.
  • You’ll be prompted to create a shortcut on your desktop and in your applications menu. Check both options and click “Create”.
Next time you need to launch the operator console, simply double-click the shortcut icon and login!
If you have any feedback for our team on how we can improve the software, regardless of whether or not you’re a current customer or just evaluating our software using our 30 day free trial, please feel free to contact us by phone, email, or chat. If you use this method of logging into the operator console and find that it helps you stay logged in, please let us know!