Category Archives: Microsoft

Live Chat Desktop Notifications in Internet Explorer and Firefox

UPDATE: Live Chat Desktop Notifications are also available in Firefox using a Mozilla Firefox Add-On Extension.

Although we support and recommend Google Chrome, we’ve found that some organizations require or prefer other browsers, such as Internet Explorer or Firefox.

In these cases, desktop toast notifications are not supported out of the box. Our development team has integrated with Growl for Windows, a third-party program that integrates with these browsers and displays toast notifications, even if the window is minimized.

Below are the instructions for installing and configuring Growl for Windows to work with our live chat software:

Instructions:
 

Here is a link to download the Growl for Windows plug-in, which will push chat notifications from IE8 to your desktop status tray, and which works very similar to Chrome notifications.
1.  Run setup.exe to install Growl.
2.  In the System Tray, right-click the Growl icon and select “Open Growl“.
Setup Live Chat Notifications With Growl for Windows
Setup Live Chat Notifications With Growl for Windows
 3.  Make sure both “Allow network notifications” and “Allow notifications from websites” are checked.
Allow Live Chat Notifications with Growl for Windows
Allow Live Chat Notifications with Growl for Windows
This is an experimental feature. We’ve found that sometimes Growl needs to be restarted if you’ve closed your operator console or have refreshed it. 
To restart Growl, right click the Growl icon in the System Tray, click “Exit”.  Next, go into your Start menu and restart Growl.


Microsoft Deal to Buy Skype

If you’re a desktop operating system vendor, and you’ve created a development platform that helped your customers build their businesses on top of your platform, wand your developer customers are now leaving your development platform

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What do you do? If you’re smart, you’ll look at where your customers are going, and you’ll follow them

Monday evening,

Microsoft and Skype leaders were discussing a potential $7 billion dollar acquisition deal

We were talking about how important it is for Conversion Support to integrate with tools that potential customers are already using because it’s a strategy that involves us following our customers and bringing the product to where they are

Zendesk, for instance, integrates with tools like Salesforce, Basecamp, Freshbooks, Google Analytics, and many more, because these are where they’ll find many of their customers

Some of our competitors already integrate with Skype for this same reason

The

theory is that many people will already be using some form of IM client, so why not just deliver leads through these existing hooks

Integrating with other applications sounds like a great strategy for Conversion Support’s Live Chat product, and it’s a great strategy for Microsoft to acquire applications that these businesses are integrating with

Microsoft is fighting the moving tide of developers leaving their platform in exchange for the Web, not by fighting change head on, but by embracing it

If this Microsoft-Skype deal goes through, not only will it be one of the biggest deals for Microsoft ever, but it will also position them as a leader in the Internet development space

If this deal goes through, we may see Microsoft become one of our integration partners, branded in the form of Skype

It’s very likely that many other businesses with Web based products may discover that Microsoft has crawled back into their lives

This is a great example of good, strategic management, and it’s another example of

wsj

com/article/SB10001424052748703730804576313932659388852

html?mod=googlenews_wsj”>Microsoft Nears $7 Billion-Plus Deal for Skype