Category Archives: Embedded Chat

How to Install Live Online Chat on Your Website

With most websites, installing Conversion Support’s live online chat takes less than ten minutes

To help, I’ve outlined the two steps to install our Live Chat JavaScript code on your site

(Before installing the code, log in to your website control panel or use whatever you normally use to edit your website’s HTML

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The Live Chat JavaScript Code

Insert this code near the bottom of your site’s pages, right before the closing tag; you’ll have more success installing if you place the script tag in this location

Also, be sure to replace “XXX” with the 10-digit client ID we sent in your welcome email


The Live Chat Icon(s)

Live Chat



html”>contact us so we can set you up quickly and painlessly

But if you’re a do-it-yourselfer, start with these troubleshooting steps:

I Don’t See The Chat Icon

When I Click The Live Chat Icon, Nothing Happens

  • Check near the bottom of the page for the script tag

    Did you place the


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    forget to replace XXXXXXX with your chat window unique identifier.