Monthly Archives: September 2013

WordPress update brings new life to your Conversion Support enabled website

WordPress version 3.6.1 released, update NOW!

The new version of WordPress has just released. With the advent of this new version, a number of updates and enhancements have been taking place for Conversion Support online chat. Now, the new version of WordPress enables you to have On-Page chat, Proactive chat and Google Analytic s in your WordPress powered website. In addition to this, it substantially improves the website’s and chat window’s load time.

Let’s have a look at the updated features and enrichment’s of Conversion Support online chat:

Page Speed: The new version of WordPress helps diminishing the overall load time. It lets the Conversion Support online chat code loads faster than before, that directly scales down the load time of the chat window and the website.

Conversion Support online chat page speed

On-Page chat: Earlier, On-page chat wasn’t supported in WordPress. Now, the new version of WordPress facilitates the On-Page chat feature of Conversion Support in your WordPress powered website. If you want to enable On-Page chat instead of Pop-up chat in your WordPress website, follow the steps mentioned in this link.

Conversion Support online chat wordpress on page plugin

Proactive chat: Conversion Support online chat’s Proactive chat feature lets you activate chat window pop-ups after a specified number of seconds in your website. This handy feature wasn’t supported in the previous versions

of WordPress. Now, backup your website visitors with confidence and let the chat window do all the talking in your WordPress website. To learn more about this feature, click here.

conversion support online chat proactive chat panel

Google Analytics: Google Analytics is a must have tool for business websites around the globe. It helps you in analyzing your website’s traffic patterns and generates detailed reports. Please note that to use Google Analytics for Conversion Support in your WordPress website, you need to have an active Google Analytics account. To know more about Google Analytics, click here. Also, Google Analytics will only be available to the Standard, Premium or Enterprise customers of Conversion Support. If you want to remain a step ahead of your competitors, upgrade your Conversion Support account, now. Have a look at our affordable plans here.

conversion support online chat google analytics screen

WordPress version 3.6.1 is available for download/upgrade for free. Upgrade to the latest version of WordPress to avail these amazing features.

To know more about the latest version of WordPress, click here.

To upgrade, follow the steps mentioned in this link.

Don’t have a Conversion Support account yet? Get started in less than 30 seconds. Signup for a 30 day free trial from here.

Have questions? We would love to help you out. We are just a mail or call away. Drop us a mail at support@conversionsupport.com or call us at 800.220.5390.

 

Conversion Support’s On-Page Chat Feature Is Live On WordPress Now!

WordPress version 3.6.1 released

Conversion Support online chat substantially supports leading CMS (Content Management System) platforms like WordPress and Joomla. If you use WordPress to manage your website and regulate Conversion Support’s WordPress plugin, believe us, you are in for a treat. WordPress released its new version that now pillars Conversion Support On-page chat feature.

The new version of WordPress terminates the limitation of furnishing only the Pop-up chat in your WordPress managed website. Earlier, Conversion Support’s On-Page chat feature wasn’t supported by WordPress. Now, the 3.6.1 release of WordPress, enables you to accommodate On-Page chat as well. Sounds good, eh? You bet.

The update process is as simple as abc, here you go:

1. Navigate to the WordPress dashboard and click “Please update now” notification and follow subsequent installation instructions. In case you do not see the update notification, navigate to the Dashboard sidebar and click “Updates”.

Dashboard - WordPress - Conversion Support online chat

2. Please take the backup of your database and files before upgrading to the latest version. Once the backup finishes, under “Updates”, click “Update now”.

Update now - WordPress - Conversion Support online chat plugin

3. The new version will be updated instantly.

WordPress version update - Conversion Support WordPress plugin

Welcome to WordPress 3.6.1 - Conversion Support online chat WordPress plugin

4. Please note that you need to have admin rights to initiate the upgrade process or else notify your site administrator about the update.

Admin notification - WordPress - Conversion Support online chat WordPress plugin

5. Login to your Conversion Support account. Navigate to “Settings” and click on “WordPress” plugin at the bottom of the page. Now, copy the chat URL.

Conversion Support chat URL copied - WordPress - Conversion Support online chat WordPress plugin

6. Navigate back to the WordPress dashboard. Click “Settings”, click “Conversion Support” and paste the chat URL in the “Your Conversion Support Chat URL” box and click “Save”. Congratulations, you have successfully updated Conversion Support’s WordPress plugin.

Chat URL - WordPress - Conversion Support online chat WordPress plugin

7. Start taking On-page chats from your website visitors, right away.

conversion support plugin installed.

If you have to update the version manually, follow these steps.

Don’t have the Conversion Support WordPress plugin installed yet? Here you go, string along these steps.

To know more about WordPress versions, click here.

Do not have a Conversion Support account yet? Get started in less than 30 seconds from here.

If you have any questions or suggestions, drop us a message at support@conversionsupport.com and we shall get back to you at the earliest.

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Enable Conversion Support Desktop Notifications In Chrome For Online Chat

Conversion Support’s desktop notification for online chat

These days, “Desktop Notification” comes as an imperative feature in most of the web apps that could show application related notifications on your desktop. What it means is that you no more need to navigate to the necessary app and detect any new, unread notifications.

Conversion Support online chat gives a new context to Desktop Notifications. With Desktop Notifications enabled, you get notifications of the incoming chat messages from your website

visitors. You get notifications of new website visitors as well. That too, outside

your browser, on your desktop.

It greatly helps when something urgent appears and you need to break apart from your browser for sometime. Now, you will not oversight any important chat notifications when your browser window miniaturizes.

We recommend Google Chrome

web browser for Conversion Support online chat for optimal performance.

This is how you enable Desktop Notifications in Google Chrome:

1. Click “Settings” in the Menu.

Click Settings - Chrome Browser - Conversion Support Online Chat

2. Under “Settings”, click on “Show Advanced Settings”.

Show Advanced Settings - Chrome Browser - Conversion Support Online Chat

3. Under “Privacy”, Click on “Content Settings”.

Content Settings - Chrome Browser - Conversion Support Online Chat

4. Under “Notifications”, fill the check box that reads: “Ask me when a site wants to show desktop notifications (recommended)” and click “Done”.

Enabling Notification - Chrome Browser - Conversion Support Online Chat

5. Login to your Conversion Support account. Click “Enable desktop notifications” and click “Allow”.

Enable Desktop Notification - Chrome Browser - Conversion Support Online Chat

6. From now, you will get notifications of a new chat visitor or chat message on your desktop.

Chat Notification - Chrome Browser - Conversion Support Online Chat

New Message Notification - Chrome Browser - Conversion Support Online Chat

 

This is how you disable Desktop Notifications in Google Chrome web browser:

1. Click “Settings” in the menu.

Click Settings - Chrome Browser - Conversion Support Online Chat

2. Click on “Show Advanced Settings”.

Show Advanced Settings - Chrome Browser - Conversion Support Online Chat

3. Under Privacy, click on “Content Settings”.

Content Settings - Chrome Browser - Conversion Support Online Chat

4. Under “Notifications”, click on “Manage Exception” and remove “http://webchat.conversionsupport.com:80” and click “Done”.

Disable Conversion Support Desktop Notification - Chrome Browser - Conversion Support Online Chat

 

Enabling Desktop Notification in Conversion Support online chat recovers an inordinate amount of your time and diminishes the possibility of missing important messages from your website visitors. Now, work on other assignments without overlooking chat notifications, with ease.

You may want to read: Desktop Notifications in Google Chrome.

If you have any questions or suggestions, please drop us a message at support@conversionsupport.com and we shall get back to your at the earliest.