Some of the feedback and observations we’ve gathered from our customers and from people evaluating our chat software is that it is somewhat challenging to stay logged into the chat operator console.
I’ve personally experienced this myself. Every day when I arrive to work, I launch Google Chrome, navigate to http://login.conversionsupport.com, login with my username and password, launch the chat operator console, and finally go ready.
To reduce the
number of steps in this process, our engineers have created a login page for logging directly into the chat operator console and skipping the control panel. To access the chat operator console directly, simply navigate to http://login.conversionsupport.com/chatconsolelogin in your web browser.
I’ve taken this a step farther and have used Google Chrome’s “Create Application Shortcuts” feature to put an icon on my desktop that launches the console login page when I click on it. If you use Windows or Linux and run the recommended Google Chrome browser, simply follow these steps to create a shortcut icon on your desktop:
- In Google Chrome, browse to http://login.conversionsupport.com/chatconsolelogin
- Click the “Tools” wrench at the top right of the browser.
- Select the “Tools” menu, and click “Create Application Shortcuts”.
- You’ll be prompted to create a shortcut on your desktop and in your applications menu. Check both options and click “Create”.