Monthly Archives: September 2011

How to Create a Live Chat Console Desktop Shortcut

Live Chat Software Desktop Icon Shortcut
Live Chat Software

Desktop Shortcut

Some of the feedback and observations we’ve gathered from our customers and from people evaluating our chat software is that it is somewhat challenging to stay logged into the chat operator console.

I’ve personally experienced this myself. Every day when I arrive to work, I launch Google Chrome, navigate to http://login.conversionsupport.com, login with my username and password, launch the chat operator console, and finally go ready.

To reduce the number of steps in this process, our engineers have created a login page for logging directly into the chat operator console and skipping the control panel. To access the chat operator console directly, simply navigate to http://login.conversionsupport.com/chatconsolelogin in your web browser.

I’ve taken this a step farther and have used Google Chrome’s “Create Application Shortcuts” feature to put an icon on my desktop that launches the console login page when I click on it. If you use Windows or Linux and run the recommended Google Chrome browser, simply follow these steps to create a shortcut icon on your desktop:

  • In Google Chrome, browse to http://login.conversionsupport.com/chatconsolelogin
  • Click the “Tools” wrench at the top right of the browser.
  • Select the “Tools” menu, and click “Create Application Shortcuts”.
  • You’ll be prompted to create a shortcut on your desktop and in your applications menu. Check both options and click “Create”.
Next time you need to launch the operator console, simply double-click the shortcut icon and login!
If you have any feedback for our team on how we can improve the software, regardless of whether or not you’re a current customer or just evaluating our software using our 30 day free trial, please feel free to contact us by phone, email, or chat. If you use this method of logging into the operator console and find that it helps you stay logged in, please let us know!

How to Install Live Online Chat on Your Website

With most websites, installing Conversion Support’s live online chat takes less than ten minutes

To help, I’ve outlined the two steps to install our Live Chat JavaScript code on your site

(Before installing the code, log in to your website control panel or use whatever you normally use to edit your website’s HTML

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)

1

The Live Chat JavaScript Code

Insert this code near the bottom of your site’s pages, right before the closing tag; you’ll have more success installing if you place the script tag in this location

Also, be sure to replace “XXX” with the 10-digit client ID we sent in your welcome email

2

The Live Chat Icon(s)

Live Chat

conversionsupport

com/contact-us

html”>contact us so we can set you up quickly and painlessly

But if you’re a do-it-yourselfer, start with these troubleshooting steps:

I Don’t See The Chat Icon

  • In your web browser, view the page source

    or Chrome, simply press Ctrl-U (Windows) or Option + Command + U (Mac OS X)

  • Is the chat icon HTML included in your page source? To locate it, use your browser’s search feature to look for the word “chatIcon”

    If you can’t find this, add the live chat icon code to your site

When I Click The Live Chat Icon, Nothing Happens

  • Check near the bottom of the page for the script tag

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Introducing the Embedded Chat Window

Reduce Shopping Cart Abandonment With Embedded Live Chat

In order to make our live chat software look more like a part of your website, we’ve created an embedded version of the chat window to replace the popup window. Not only does the embedded chat window look like a part of your website, but also it helps your website use a more customer-service, people-oriented approach to dealing with your customers, resulting in increased sales and customer loyalty.

We’ve added the ability for each of your customer service representatives to add a photo or avatar to the chat window, which your customers will see when they interact with your sales or service team.

To add a photo, simply click on the default image in the operator console, browse for an image on your computer, and upload the image. When your customers have a question they cannot find the answer to on your website, they will see and interact with a real person via live chat.

Increase Sales with Live Chat Avatar or Photo
If you are interested in adding the embedded chat window to your website, or would like to start a 30 day free trial and experience the benefits of live chat software, contact us today!

If you are an

existing customer and would prefer to do-it-yourself, you can add the following code to your website, replacing the existing JavaScript code with this one:

Don’t

forget to replace XXXXXXX with your chat window unique identifier.