Monthly Archives: July 2011

Live Chat Desktop Notifications in Internet Explorer and Firefox

UPDATE: Live Chat Desktop Notifications are also available in Firefox using a Mozilla Firefox Add-On Extension.

Although we support and recommend Google Chrome, we’ve found that some organizations require or prefer other browsers, such as Internet Explorer or Firefox.

In these cases, desktop toast notifications are not supported out of the box. Our development team has integrated with Growl for Windows, a third-party program that integrates with these browsers and displays toast notifications, even if the window is minimized.

Below are the instructions for installing and configuring Growl for Windows to work with our live chat software:

Instructions:
 

Here is a link to download the Growl for Windows plug-in, which will push chat notifications from IE8 to your desktop status tray, and which works very similar to Chrome notifications.
1.  Run setup.exe to install Growl.
2.  In the System Tray, right-click the Growl icon and select “Open Growl“.
Setup Live Chat Notifications With Growl for Windows
Setup Live Chat Notifications With Growl for Windows
 3.  Make sure both “Allow network notifications” and “Allow notifications from websites” are checked.
Allow Live Chat Notifications with Growl for Windows
Allow Live Chat Notifications with Growl for Windows
This is an experimental feature. We’ve found that sometimes Growl needs to be restarted if you’ve closed your operator console or have refreshed it. 
To restart Growl, right click the Growl icon in the System Tray, click “Exit”.  Next, go into your Start menu and restart Growl.