Your e-commerce website is a virtual department store.
You walk into a department store in the mall, you head to the mens department. You find a rack that contains some high quality dress shirts. Shortly after you begin browsing the selections, a sales associate approaches you.
“How may I help you?”, she asks.
This is the proactive approach. It’s designed to increase sales and lower shopping cart abandonment. In the department store, it works. I hate shopping with a passion, so if I don’t immediately see anything I like, I bounce!
But with a sales associate at my side, my experience is not so bad. I can ask questions, get ideas, get my stuff, and get out of there.
Now, if I go to your e-commerce website, and head to the mens department, I’ll begin browsing the selections. Will a sales associate approach me? If you don’t have Conversion Support’s proactive chat on your website, then the answer is no.
Instead, I’ll probably just go to the mall. It’s easier to get in touch with someone.
The rules have changed. The web has become the place where people go to shop, and users expect the same great service that they achieve face to face.
After you sign-up for your free trial, we’ll generate a few lines of code that can be pasted into your website HTML.
You’ll also need to place the chat graphic icon you’ve chosen on your website so that
customers can click to request a live chat.
Conversion Support’s live chat software is 100% browser-based, so there are no problems operating it on either Macs or PCs. The software is also stable, safe, and secure. If you encounter issues, technical assistance is available 24/7 to help with any problems you may have. In addition, our business development department will be here to help answer any questions regarding the best live chat or proactive chat strategy for your business.